Get in Touch

Contact SatsEarn

Questions, feedback, or support — we read and respond to every message. Reach us by email or connect on our social channels.

Email Us Directly

support@satsearn.app

For support, partnerships, press, legal, and privacy enquiries.

Support Channels

⚡ Critical Issues

Platform down, major bugs, or service interruptions.

⏱ 2–4 hours

🔒 Billing & Security

Payment issues, vulnerabilities, or secure reports.

⏱ High priority: 24h

⚖️ Legal & Privacy

Data requests, policy questions, or compliance.

⏱ up to 30 days

Response Targets

Critical (Platform Down)2–4 hours

High (Billing, Security)24 hours

Normal (General Support)24–48 hours

Low (Feature Requests)3–5 biz days

Support Hours

Monday to Sunday

10:00 AM – 8:00 PM IST

Emergency support available 24/7 for critical issues.

Indicative targets — goals we're working toward, not contractual guarantees.

Support Channels

Choose the Right Channel

🛟

General Support

General inquiries, technical issues, or platform questions.

support@satsearn.app

⏱ Response time: 24–48 hours

💳

Billing & Subscriptions

Questions about paid-tier subscriptions, payment issues, or renewals.

support@satsearn.app

⏱ Response time: 24 hours

🔐

Privacy & Data

Data access or deletion requests, or privacy concerns.

support@satsearn.app

⏱ Response time: up to 30 days

🛡️

Security Issues

Report vulnerabilities or security concerns.

support@satsearn.app

⏱ Critical: 24h · Non-critical: 72h

Before emailing, you might find your answer faster in our FAQ →

WE READ EVERY MESSAGE·SUPPORT: 7 DAYS — 10AM TO 8PM IST·CRITICAL ISSUES: 2–4 HRS·BILLING & SECURITY: 24 HRS·WE READ EVERY MESSAGE·SUPPORT: 7 DAYS — 10AM TO 8PM IST·CRITICAL ISSUES: 2–4 HRS·BILLING & SECURITY: 24 HRS·

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Before You Contact Us

Many questions are already answered — check these first for an instant answer.

✅ Quick Self-Help Checklist

📖

Check our FAQ page — covers the most common questions about tasks, withdrawals, and accounts.

Read How It Works — a full walkthrough of earning, tiers, and the Lightning Network payout process.

💸

Visit the Withdrawals guide — minimum amounts, processing times, and wallet setup explained.

🏆

Review the Tier System — understand how your tier affects earning rates and withdrawal limits.

What Can We Help With

Reach Out About Anything

🛟

Account & Support

support@satsearn.app

🤝

Partnerships & Brands

Want to run tasks, advertise, or explore a brand partnership with SatsEarn? Let's talk.

support@satsearn.app

📣

Press & Media

Writing about Bitcoin rewards or covering SatsEarn? Reach out for info and assets.

support@satsearn.app

⚖️

Legal & Privacy

Data requests, privacy enquiries, or questions about our policies.

support@satsearn.app

Before emailing, you might find your answer faster in our FAQ →

Platform Health

Live System Status

All Systems Operational

Last checked: just now

Send a Message

Fill in the details below and we'll get back to you soon.

Help Us Improve

Bug Report or Feature Request?

🐛

Something broken?

Report a Bug

Pre-fills the form with a bug report template so we can reproduce and fix it fast.

💡

Have an idea?

Request a Feature

Pre-fills the form with a feature request template. We read every suggestion.

Fastest Help

Get Peer Support 24/7

Outside business hours? Our community on Telegram and Discord is active around the clock — often the fastest way to get an answer.

Telegram Community

Active 24/7 · Often the fastest response

Discord Server

Help channels · Tips & tricks

Common Questions

Frequently Asked

How long do withdrawals take?⌄

Once your balance has matured and you request a withdrawal, Lightning Network payouts are typically processed quickly — usually within minutes. If a withdrawal is pending much longer than expected, contact us.

Why is my account restricted or suspended?⌄

Accounts may be restricted for unusual activity or suspected multi-accounting. If you believe this is an error, email us with your registered email address and we'll investigate within 24–48 hours.

My task wasn't credited — what do I do?⌄

Task credits go through a verification window before appearing as pending. If a completed task is still missing after that, make sure you finished all the required steps. Still missing? Email us with the task name, date, and a screenshot.

What is the minimum withdrawal amount?⌄

Free tiers can withdraw from 25,000 sats. Paid tiers have lower minimums — from 20,000 sats (Platinum) down to 10,000 sats (Founders).

View all FAQs →

Follow & Connect With Us

Join our community across platforms — follow, engage, and stay up to date.